Trusted by Top Brands – Expert Service for Your Timepiece.
OUR PARTNERS
Factory Authorized Brands
We Service
At Stoll & Co., we are proud to be an authorized service center for some of the world’s most respected watch brands. Our expert watchmakers are trained to uphold each brand’s exacting standards, using genuine parts, advanced equipment, and precision techniques to ensure your timepiece receives the highest level of care.
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BRANDS WE SERVICE
Search the list below of the 200+ brands we service
We are proud to offer expert service for the prestigious brands listed. However, due to the age, condition, or limited availability of original parts, not all watches may be eligible for repair.
Don’t see your watch? Contact us for verification of service.
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FAQs
FAQs
What is your average turnaround time?
At Stoll & Co., we aim for a turnaround time of 6–8 weeks. However, this can vary based on your watch and the work required. If factory parts or parts from external suppliers are needed and not in stock, we’ll order them before starting service. Delivery from suppliers can take weeks to months. We’ll provide an estimated timeline on your estimate and keep you updated on any delays.
Do you use genuine parts?
We always strive to use genuine parts whenever possible. We work with trusted suppliers around the world to source correct or original components. However, due to the wide variety of watches we service, some parts may be discontinued or hard to find. If non-genuine parts are needed, we’ll notify you before beginning work.
What payment methods do you accept?
We accept all major credit cards, as well as checks and money orders.
What happens once the estimate is approved?
Once you approve the estimate, we begin the process. If parts are required and not in stock, we order them right away. Once they arrive, your watch is assigned to a watchmaker for service. You can learn more about our detailed process HERE.
What happens if the estimate is declined or the item can not be serviced?
If you do not want to proceed with the service work or the service work can not be completed, we will contact you for payment for the return shipping of your item. You are also welcome to send us an insured shipping label to return your item to you.
Do you offer a warranty?
Yes. All repairs come with a one-year warranty on the work performed.
How long does it take to receive an estimate?
We aim to provide an estimate within 5–7 business days. Our intake process is thorough and may include several days of testing to accurately diagnose the issue. If parts are needed from external vendors, we’ll reach out to get pricing and availability, please note this communication can take additional time. If there's a delay, we’ll keep you informed.
Can I drop off my watch?
Yes! If you're in the Dayton area, you're welcome to drop your watch off at our intake facility. For quick services like battery replacements, we may be able to complete them while you wait. Please call ahead if you'd like to wait during your service so we can confirm availability.
