Preserve the integrity of your watch.

Easily submit your timepiece for professional repair and restoration. Our streamlined process ensures expert evaluation, precise service and extensive quality control to restore your watch to peak performance.

Order B&M Shipping Kit Restore My Watch

Reasons to send us your watch

Inaccurate Timekeeping

Whether your watch is running inaccurately or has stopped completely, send it in for our expert evaluation.

Preventative Maintenance

Maintain the longevity of your watch with regular and routine service.

Full Restoration

Get your watch back to its original glory with our full service repair and case and bracelet refinishing.

Broken or Worn Components

Stoll & Co. specializes in repairing or properly replacing components like crowns, pushers and/or hands.

Water Damage

If moisture of condensation has entered the watch, our watchmakers can repair or replace any damaged parts and reseal your watch for proper specifications.

Crystal, Case or Bracelet Damage

Scratches, dings, and cracks can impact both the appearance and reliability of your watch. Stoll & Co. offers expert repair services to restore its condition and durability.

PACKAGING PROCESS

Follow these simple steps to properly submit your watch for service.

Package Securely

Wrap your watch in bubble wrap and secure any loose components in easily identifiable packaging and place it in a sturdy cardboard box. Seal all edges with secure packing tape to prevent damage during transit.

Include Contact Information

Provide your name, email, phone number, and return mailing address to ensure safe return after service. Also include the insurance value you would like declared on the package for its return shipping. ***Disclaimer- if not provided we will determine a value.

Describe the Issue

Include a detailed note outlining any problems with your watch and the specific services you require. Again, if any loose parts are included in your package please notate this here.

Submit Warranty Documentation (If Applicable)

If your watch is under warranty through a brand for which Stoll & Co. is a warranty service center, include a copy of the valid warranty documentation. Do not send original documents or watch boxes.

Address the Package Correctly – Send your watch to

Stoll & Co. – Service Center 1801 S. Metro Parkway, Dayton, OH 45459

Insure Your Package

We strongly recommend insuring your package to protect your timepiece during shipping to us.

"I recently sent my Omega Seamaster Chronometer in for an overhaul. It had actually stopped running. The watch is over 20 years old, which is hard to believe, and was my first ever Swiss Chronometer Purchase. So, it has very special meaning to me.

I’m writing a note to say how happy I am with my Stoll service. I used to live in Dayton, and have moved to Columbus. There are a few places where I live that can service my timepieces. However, I shall continue to patronize Stoll. Your team turned my watch back around before the due date, did a great job with the case and bracelet polish, and returned it to me in COSC Chronometer tolerances. Excellent work, I’m very happy! Thanks!"

Rajeev - Omega Watch Service Customer

Ready to Restore Your Timepiece?

Ship us your watch in just a few simple steps.

To get started, download and complete our Timepiece Repair Form. Print it out and include it with your timepiece when shipping it to us.
No printer? No problem. Just include a handwritten note with the information requested in the form.

Download Repair Form

If you need to reach any of our team members for more info about sending your watch in, please feel free to reach us directly through this email: stoll@americaswatchmaker.com

FAQs

Still have questions?

Support details to capture customers that might be on the fence.

FAQs

What is your average turnaround time?

At Stoll & Co., we aim for a turnaround time of 6–8 weeks. However, this can vary based on your watch and the work required. If factory parts or parts from external suppliers are needed and not in stock, we’ll order them before starting service. Delivery from suppliers can take weeks to months. We’ll provide an estimated timeline on your estimate and keep you updated on any delays.

Do you use genuine parts?

We always strive to use genuine parts whenever possible. We work with trusted suppliers around the world to source correct or original components. However, due to the wide variety of watches we service, some parts may be discontinued or hard to find. If non-genuine parts are needed, we’ll notify you before beginning work.

What payment methods do you accept?

We accept all major credit cards, as well as checks and money orders.

What happens once the estimate is approved?

Once you approve the estimate, we begin the process. If parts are required and not in stock, we order them right away. Once they arrive, your watch is assigned to a watchmaker for service. You can learn more about our detailed process HERE.

What happens if the estimate is declined or the item can not be serviced?

If you do not want to proceed with the service work or the service work can not be completed, we will contact you for payment for the return shipping of your item. You are also welcome to send us an insured shipping label to return your item to you.

Do you offer a warranty?

Yes. All repairs come with a one-year warranty on the work performed.

How long does it take to receive an estimate?

We aim to provide an estimate within 5–7 business days. Our intake process is thorough and may include several days of testing to accurately diagnose the issue. If parts are needed from external vendors, we’ll reach out to get pricing and availability, please note this communication can take additional time. If there's a delay, we’ll keep you informed.

Can I drop off my watch?

Yes! If you're in the Dayton area, you're welcome to drop your watch off at our intake facility. For quick services like battery replacements, we may be able to complete them while you wait. Please call ahead if you'd like to wait during your service so we can confirm availability.

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